We believe we offer the best quality, most up-to-date hands-on training courses on Red Hat Linux and other open source software and tools. If during the first day of class you are not satisfied and wish to withdraw, you may notify the instructor, return all class materials and receive a 100% refund. All training materials must remain with instructor at time of withdrawal.
The policies below apply to ALL Red Hat training and certification programs:
Notice of cancellation or reschedule on or after the tenth (10th) full calendar day prior to class start date is not eligible for refund, but is eligible for reschedule.
Students are allowed 1 reschedule per class up until 10 days before course start date. The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within 6 months of original scheduled date. Payment must be made in full prior to any rescheduling. Student substitutions can be made 48 hours prior to a class start.
If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.
Training can be canceled without prior warning, and money refunded to participants if any of the following events affect delivery of a particular training class: severe inclement weather, natural or local disaster, power outage, airline strike, terrorist attacks. If training is canceled for any other reason and students are notified less than 10 calendar days prior to start of training, Red Hat will credit the cost of any non-refundable Q-fare basis airline tickets towards a future enrollment in this same course. Credits will only be issued on receipt of original, unused, nonrefundable airline tickets.
Students in an RH300 or RH133 class who decide that they are not ready for the RHCE or RHCT exam on Friday must email gls-apac-admins@redhat.com with the original scheduled date, exam code and location no later than 5pm (local time) two (2) working days before the date of the exam. No refund is given but the student may reschedule the exam for 50% of MSRP.
The reduced rate is only valid for 3 months from the original exam date.
Customer agrees to pay for Training according to Red Hat's published prices current as of the date of Red Hat's acceptance of Training request, unless otherwise agreed. All payments, whether by credit card or other forms acceptable by Red Hat must be received at least seven (7) working days prior to the commencement of Training. For reservations made within seven (7) working days of Training, payment must be received prior to the commencement of Training. At Red Hat's discretion, Customer may qualify for Red Hat's credit terms, in which case payment will be due according to the credit terms from the date of Red Hat's invoice. Any overdue amounts shall be subject to a finance charge at the rate of 1.5% per month commencing on the date such amount becomes overdue, or the highest rate permitted by applicable law, whichever is lower. All applicable sales or use taxes, duties and other imposts, if any, due on account of purchases hereunder shall be paid by Customer.
In order to maintain a classroom environment that is conducive to learning, Red Hat reserves the right to dismiss a participant from any Red Hat training or certification event. A participant who harasses other participant(s) or Instructor(s) or who in Red Hat's sole judgment acts inappropriately or disruptively during class may be dismissed from the class or event and may not return to the premises. In case of such dismissal, Red Hat's liability will be limited to the refunding of any fees paid by participant or participant's organization in respect of the course and Red Hat shall not be responsible for any consequential loss or inconvenience arising whatsoever.
Red Hat delivers classroom-based training courses at locations throughout North America and worldwide. Customers with special needs should notify Red Hat of such needs a minimum of two (2) weeks prior to their desired class, by having their medical/rehabilitation professional fill out a Special Accomodations Request (SAR) form. Please click below to download the SAR form in .pdf or .rtf . Ask your medical/rehabilitation professional to review this form, complete and sign it, and email to gls-apac-admins@redhat.com. Red Hat will review your request and contact you about it. Thank you!
Red Hat also strives to make training a hands-on experience. Our hands-on courses feature labs with technical depth, designed to provide realistic training on Red Hat Linux, and (for RHCE courses) to prepare you for a realistic hands-on performance-based certification exam. Red Hat's market research indicates that students want the stretch: they want challenging labs, rather than easy labs. They want technical knowledge that stretches their capabilities.
Red Hat must meet the challenges above while distributing this training program worldwide, through Red Hat training facilities and through Red Hat Certified Training Partners around the world. This means that the courses and exam in the RHCE Program are delivered in widely varying training rooms, with widely varying equipment configurations, in order to bring this program as close as possible to you and your organization.
RHCA, RHCSS, RHCDS, RHCE and RHCT
Red Hat Global Learning Services employ a staff of instructors holding highly regarded Linux certifications such as Red Hat Certified Architect (RHCA), Red Hat Certified Security Specialist (RHCSS), Red Hat Certified Database Specialist (RHCDS), Red Hat Certified Technician (RHCT) and Red Hat Certified Engineer (RHCE) who can provide a broad range of technical training in areas including computer networking, computer network planning and design, network security, providing technical support and other related consultation services.
The benefits and values Red Hat brings to its hands-on intensive training programs involve risks which are not associated with other training programs that bring less value to the table.
What do we mean by risks? First, there are risks involved in bringing the most up-to-date training in hands-on labs with live equipment. Red Hat course materials are re-released in parallel with Red Hat Linux, for standardized courses that will be run in training rooms worldwide, all with varying hardware and conditions. It is impossible to write labs that will run the same in all possible training rooms, on all possible equipment. Therefore, by bringing intensive, detailed, in-depth hands-on labs there is a risk that they will not all work in the particular classroom that you take the training in.
Set your expectations as you would for the real-world, since our training is very realistic: there may be unforseen events and problems that arise. This is part of the learning experience.
If you are coming to a Red Hat Course in the first six weeks after a change to a new curriculum, you will be getting the very freshest, latest information on the latest release of Red Hat Linux, right from the source. Please keep in mind there is a tradeoff for getting this information earlier than anywhere else: some details and labs may not work to completion. This is due to the sheer complexity of the software and the fact that there are only four or five weeks between code-freeze and retail release of any new Linux OS software. The new technology has just entered the market.
In light of this, some of the in-depth labs may actually involve you in discovering bugs in the new software or in the training materials. This is normal and part of the learning process. Red Hat continually edits the training materials to include corrections for such bugs, so do bring them to the attention of your instructor.
Please keep in mind that even with some labs not working to completion, and the discovery of bugs and other errata that may occur in the very first weeks of a new curriculum. You are getting just as much value as someone who comes to the same course very close to the end of the release, when technical details and errata will have been corrected, but when a new release is going to be out within weeks. Time and speed of innovation are the great equalizer.
Red Hat is building the infrastructure to provide follow-on services and benefits to all those who take Red Hat courses, so that errata and problems with labs can be downloaded over the life of a new release. This will greatly increase the value you obtain from attending a Red Hat class, making it an investment that keeps on giving. All persons who have ever taken a Red Hat class from Red Hat will be entitled to these follow-on services when we bring them live.
Red Hat strives to present Red Hat Course Materials in as useful and universal a way as possible. Please note that in order to serve as a basis for the worldwide RHCE training and certification program, Red Hat Course Materials must be presented in a format which is more or less universal, and formatted in such a way so as to be rapidly updatable, easily translatable, and easily printable by just-in-time printers worldwide.
Operating within these constraints (and there are many other constraints we won't go into right here) Red Hat must also make sure these materials are original, accurate, effective for Instructor-Led Training (ILT) and sufficiently in-depth and detailed to address the tasks of enterprise systems administration.
Red Hat strives to make sure the material is properly timed and scoped to be presentable in the time allotted to prepare students for the labs that follow each Unit. Of course, this is an inexact science, since the experience in a particular class can be very different.
Slides: some participants do not like slides, and/or do not like them or need them reprinted in the student manual. However, slides must be used and incorporated, since many audiences prefer slides, and request to have the copies of the slides. Having slides printed in the course materials also provides redundancy in case the instructor's presentation system isn't working.
Red Hat takes great care in insuring that the Course Materials are updated, original, and freshly developed from the technical expertise available within Red Hat, not plucked from freely available How-Tos or man pages. Other training organizations often copy, paraphrase, or boldly present these freely available on-line documents as their own course materials, typically without checking the accuracy or usability of the content, much less the copyright.
Red Hat Course Materials have been designed expressly with Instructor-Led Training format in mind. The Student Materials for an instructor-led class are not intended to take the place of or serve as a "Reference Guide." There is actually an ethical basis to this: if we said or implied that your course materials were a good reference guide, this would imply that they will stay current for more than around 6 months, which they will not. We guarantee that the information we provide in our training courses is the most up-to-date and accurate data available, and also that it will be mostly out of date within 6 months. We do not advise using the Course Materials as a reference guide.
Users of Linux depend on the market and IT publishing industry to supply useful printed reference guides and keep them up to date. Red Hat does not endorse particular guides, since we cannot vouch that they are accurate or up-to-date without reviewing them extensively, by which time they are likely to be out of date.
One source of useful printed reference guides is the Red Hat Linux OS product documentation developed by Red Hat's documentation group, and shipped in printed and electronic form with Official Red Hat Linux products. Reference Guides, User Guides and other handbooks have always been a significant value-add for users of our award-winning Red Hat Linux OS products.
Red Hat Course Materials are different from Red Hat OS product documentation. Some Red Hat OS products and documentation may be supplied with Red Hat Courses as an extra value-add. This is always in addition to the high quality Red Hat Course Materials available exclusively by taking a Red Hat Course from Red Hat, Inc., or a Red Hat Certified Training Partner.
High quality Linux documentation can also be found on-line, in the Linux Documentation Project (LDP), a freely available source of on-line documentation, as well as in many, many other sites. Participants looking for a "reference guide" should look to the Internet and learn to navigate the sites and sources of Linux-related and open source how to's reference guides, and documentation. See next item.
Red Hat strives to have the most useful, practical, high quality training on Red Hat Linux available. At the same time, Red Hat encourages and expects Red Hat Linux users to view training as just one component of professional development and skills-building. Red Hat believes that high quality hands-on training alone is not sufficient to develop professional level IT skills and competency.
Training alone is not enough to become a competent user, operator, system administrator or engineer. Appropriate levels and quantities of work experience, reading, research, plus staying current with technology, with best practices, and with user communities are all essential to turning the skills and knowledge in a training program into high quality professional performance on the job.
Red Hat does not in any way guarantee that anyone who takes one or all of the courses in the RHCE program will actually obtain professional level skills or competencies, or that they will be more or less likely to pass the RHCE Exam on the first try by taking Red Hat courses.
Red Hat clearly states that actual on-the-job experience in combination with high quality training is the best way to build skills and prepare for the RHCE Exam. Certain prerequisite skills must be obtained from other sources. Individual aptitudes for the computing skills covered in the Red Hat courses may vary, and individual outcomes on the RHCE Exam will vary. The RHCE Exam itself is a hands-on learning experience, and many of those who do not pass on the first try come away with a knowledge of what they need to work on to pass the RHCE Exam on a re-take.
RHCT or RHCE exam candidates must provide a government-issued identification (ID) at the time of the exam. A government-issued photo ID is preferred and should be used if available.
If no government-issued photo ID is available, candidates must provide two alternate forms of identification. At least one must be government-issued. The other may be from the business or organization for which the candidate works, provided the following criteria are met:
Under no circumstances may a candidate sit the RHCE or RHCT exam without providing positive photo identification as defined by this policy. Red Hat will expunge any RHCT or RHCE certifications earned for candidates who have provided falsified information or who are found not to have provided positive identification for exams conducted following the issuance of this policy.
If you are enrolling in a Red Hat course or exam to pursue certification as RHCE or RHCT please see the Terms and Conditions that govern use of the RHCE or RHCT marks and logo as well as access to other benefits of certification:
These Terms and Conditions apply when you pass the RHCE or RHCT certification and wish to use the certification marks and/or other benefits.
In accordance with our Privacy Policy, Red Hat does not knowingly accept information from minors under the age of 13 online. Moreover, we require parental or guardian consent from minors under the age of 18 who wish to register for Red Hat training. Accordingly, Minors (under 18 years old) who desire to register in Red Hat training and/or certification exams must have their Parent or Guardian read and sign the Parental Consent form and fax it to the indicated contact at Red Hat, prior to enrollment.
To register for scheduled Red Hat courses in Asia Pacific, and for inquiries about schedules, dates, locations, prerequisites, pre-assessment, lodging, directions, please email training-ap@redhat.com.
To request onsite and custom training delivered at the customer's venue, please email training-ap@redhat.com.
We welcome reviews, comments, constructive criticism, comparisons with other programs, and news about what you are doing with the training and skills you received in any Red Hat course or program: please email gls-apac-admins@redhat.com.
To ask questions about any Red Hat course, involving course content, curriculum, prerequisites, requirements, or further details about programs, please email training-ap@redhat.com.
To inquire about the RHCE Exam preparation, RHCE Exam process, RHCE Certificates, changes to address, Certification Central, or other follow-up services for prospective and current RHCEs: training-ap@redhat.com.
Training companies in Asia Pacific with established track records in IT training in the UNIX/Open Source , Middleware may send inquiries about becoming a Red Hat Certified Training Partner in Asia Pacific via email at training-ap@redhat.com.